Privacy Policy — Azzore Retailer

Last updated: 10 August 2026

This Privacy Policy explains how AZZORE CREATIONS ("we", "us", or "our") handles information when you use the Azzore Retailer mobile application (the "App"), a business-to-business wholesale ordering platform for the Azzore stationery brand intended for authorised retailers and business customers.

By creating an account or using the App, you agree to the practices described in this Policy. If you do not agree, please do not use the App.

Contents

Information we collect
How we use your information
Location information
Advertising & the advertising ID
How information is shared
Third-party services
Order & marketing communications
Data retention
Data security
Your choices & rights
Children's privacy
Changes to this Policy
Contact us

1. Information We Collect

Information you provide

Account details: name, mobile number, and email address used to register and sign in.
Business & retailer details: business name, shop details, and related information you submit as a retailer, dealer, or distributor (which may include a GST number where you provide it).
Delivery information: delivery address, landmark, city, state, PIN code, and any order notes.
Order information: the products you order, quantities, amounts, and your selected payment method (Cash on Delivery or credit terms).

Information collected automatically

Device & app data: device model, operating-system version, app version, and language, used for compatibility and diagnostics.
Advertising ID: your device's Google Advertising ID (GAID/AAID) — see Section 4.
Push notification token: a Firebase Cloud Messaging token so we can send you order and app notifications.
Location: your device's GPS coordinates captured when you place an order — see Section 3.
Usage & diagnostics: analytics events and crash reports that help us understand app performance and fix problems.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account and verify your identity;
Process, fulfil, and deliver your orders, including Cash on Delivery and credit orders;
Show your delivery location to enable accurate delivery and navigation;
Send order confirmations and status updates (via push notification, email, and WhatsApp);
Provide customer support and respond to your enquiries;
Operate, maintain, secure, and improve the App;
Display advertising and measure its performance;
Detect, prevent, and address fraud, abuse, and technical issues;
Comply with applicable laws and enforce our Terms & Conditions.

3. Location Information

When you place an order, the App requests permission to access your device's location and, if granted, captures your current GPS coordinates (latitude and longitude), approximate accuracy, and a timestamp. This location is stored with your order so that we and our delivery partners can identify and navigate to the delivery address.

Location is captured in connection with placing an order. You can decline or revoke location permission in your device settings; however, this may affect delivery accuracy. We do not continuously track your location in the background.

4. Advertising & the Advertising ID

The App displays advertisements through Google AdMob. To support advertising and analytics, the App collects your device's Google Advertising ID (GAID / AAID) — a resettable identifier provided by your device — and associates it with your account and an anonymous device record.

You can reset your advertising ID or opt out of ad personalisation at any time through your device settings (Android: Settings → Google → Ads; iOS: Settings → Privacy & Security → Tracking / Apple Advertising).
If you opt out, the advertising ID may be unavailable to the App, and you may still see non-personalised ads.
Google may use advertising identifiers in accordance with its own policies. See Google's Privacy Policy at policies.google.com/privacy.

We do not sell your personal information. We share information only as needed to operate the App:

The brand owner / seller: order details, contact information, and delivery location are shared with the Azzore brand owner and their delivery personnel to fulfil your orders.
Service providers: with the third-party services listed in Section 6, which process data on our behalf.
Legal & safety: where required by law, legal process, or to protect the rights, property, or safety of our users, the public, or us.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Third-Party Services

The App relies on the following third-party services, each of which may process certain data under its own privacy policy:

Service	Purpose
Google Firebase (Authentication, Firestore, Storage, Cloud Messaging, Remote Config)	Account sign-in, data storage, push notifications, and app configuration
Google Analytics for Firebase	Usage analytics
Firebase Crashlytics	Crash and stability reporting
Google AdMob	In-app advertising
Google Maps	Displaying and navigating to delivery locations
WhatsApp Business (Meta) & email provider	Sending order confirmations and status updates

Google's Privacy Policy: policies.google.com/privacy. Meta/WhatsApp Privacy Policy: whatsapp.com/legal/privacy-policy.

7. Order & Marketing Communications

We send transactional messages (such as order confirmations and status updates) through push notifications, email, and WhatsApp, using the contact details on your account. These relate to your orders and use of the App.

We may also send promotional messages about new products, offers, and retailer schemes. You can opt out of push notifications through your device settings and unsubscribe from promotional emails where an option is provided. Transactional messages necessary for your orders may continue.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the App, fulfil orders, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.

9. Data Security

We use reasonable technical and organisational measures to protect your information, including access controls and encrypted transport provided by our infrastructure providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices & Rights

Access & update: you can view and update your profile and address details in the App.
Location & notifications: you can manage location and notification permissions in your device settings.
Advertising ID: you can reset it or opt out of ad personalisation in your device settings.
Account deletion: you can request deletion of your account and associated personal data by contacting us (see Section 13). Some information may be retained where required by law.

Depending on your location, you may have additional rights under applicable data-protection laws. Contact us to exercise any such rights.

11. Children's Privacy

The App is a business tool intended for retailers and business customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice within the App. Your continued use of the App after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, contact us at:

AZZORE CREATIONS
Email: info@azzorecreations.com
Website: azzorecreations.com

This document is provided as a general template for the Azzore Retailer app and does not constitute legal advice. Please have it reviewed by a qualified legal professional and adjust it to reflect your actual data practices and the laws that apply to your business before publishing.